Consumer electronics manufacturer, Samsung Electronics East Africa, has unveiled a two-year warranty support for its range of products and appliances. Dubbed the Samsung Smart Care 24 Month Warranty, Samsung Electronics will provide comprehensive service support across all its products for customers purchasing Samsung products from authorised dealers.
Just a week after the activation of a Kshs 70million Engineering Academy to boost its after sales-service technical skills, Samsung Electronics East Africa now becomes the first electronics company to unveil an extended warranty guarantee largely anchored on quality assurance beyond the conventional 6 and 12-month programmes.
Speaking when he confirmed the introduction of the Smart Care 24 Month Warranty, Samsung East Africa Business Leader Robert Ngeru explained that the two-year warranty will cover all Samsung electronic products and appliances including mobile phones. The rollout of the Samsung Smart Care 24 Month Warranty, Ngeru explained has been made possible by the firm’s quality assurance systems and adoption of Built For Africa strategy, which focuses on manufacturing tropicalised products for local conditions.
The Samsung Smart Care 24 Month Warranty will be delivered through Samsung’s Customer Service Plaza network in Nairobi, Mombasa and Kisumu alongside other authorised service centres across all major towns. To further support the new extended warranty period, Samsung Electronics has also unveiled a fully stocked spare parts hub in Nairobi to help reduce service centre turnaround time. The new Samsung Spare Parts hub is the only one of its kind in sub Sahara Africa and is stocked with more than 10million line items.
“At Samsung, we are confident enough that we manufacture quality products which can last for many years and our new two year warranty is a clear testimony of our superior product quality,” Ngeru explained.
Ngeru further said that putting their customers’ requirements first means the company is taking relevant steps and investing heavily to ensure the highest level of product compatibility and service is maintained.